ASQ SURVEY
Unique
For a one-time assessment of customer satisfaction
ASQ Unique is a one-off survey and review of an airport’s customer service performance which can be conducted at a time of the airport’s choosing. ASQ Unique is a fully flexible customer service benchmark which gives airports access to ASQ management insight and information without requiring significant investment.
ASQ Unique allows airports to analyse and investigate their customer service performance secure in the knowledge that they are benefiting from the techniques and methodologies used in the worlds most advanced airports.
ASQ Unique is distinguished from ordinary customer satisfaction surveys in that it offers benchmark indices to allow airports to place their results in perspective and compare against the industry average.
ASQ Unique is fully compatible with the ASQ Main and ASQ Regional programmes and permits airports to “test drive” the ASQ Management tools before joining one of the main programmes.