ASQ SURVEY
Main Programme Deliverables
All questionnaires received by ASQ are thoroughly checked for any inconsistencies and after the data is checked, the following reports and analyses are available to the participants:
Management Summary
The summary is an interactive file allowing airports to create customized reports showing ASQ results for selected airports. The management summary is available 3 weeks after the end of each quarter.
Core Report
The report includes graphs and tables covering all service items and demographics for all participating airports. In addition, each airport selects its own benchmark panel of up to 24 airports and receives a customised report of rankings just for that unique panel of airports.
ASQ Data Centre
This custom-designed analysis tool allows users to run their own analysis of the service items, looking at performance over time, split by any of the available dimensions and for any participating airports. It also allows direct benchmark comparisons and analysis of customer groups.
Tables in Excel
The cross-tab tables prepared for the core report are available in Excel format as well. This is useful for those who want to create graphs linked to the tables or those who want to use the data directly from the spreadsheet.
Raw data in SPSS/database formats
This is the full set of raw data in SPSS format which includes the data of all participating airports. To read this file you will need to purchase SPSS (or another statistical software package). Using SPSS, you can recreate tables to suit your precise needs.
Prioritisation Analysis
This analysis shows the relative importance of each factor and indicates the relative urgency of any issues. This analysis is available after the completion of four quarters of surveying.