ASQ ASSURED
Certification scheme
ASQ Assured is a certification scheme specifically designed and operated for airports by ACI. It helps airports meet the challenge of managing service quality in a very dynamic industry environment by recognizing the initiatives and processes in place at the airport. Airports participating in ASQ Assured go through ACI’s custom-designed audit process to assess their commitment to service quality.
ASQ Assured is unique in that it recognizes that providing continual high quality service is a journey, not a destination. ASQ Assured does not mandate an arbitrary service level. Certification recognizes airports’ commitment to service quality and the fact that systems and processes are in place to constantly improve the service provided to passengers.
ASQ Assured is an invaluable tool to airport CEO’s who want to:
- Chart a course of airport service improvement.
- Benchmark their existing service quality management processes against airport industry best practice.
- Strengthen their customer focused management culture.
- Provide a tool to measure year-on-year progress.
- Demonstrate their commitment and attainment of industry best practice to stakeholders and regulators.